WoW Customer Experience Blog

Learn how to create WoW Moments for our customers.  Unfortunately, today businesses get side tracked and forget that decisions should be made with the customer in mind.  They also forget that loyal, empowered employees will want to make WoW moments happen.  Terrie Rolwes shares her insight, research and interviews on Creating WoW Moments.

March 25th 2014 @ 2:03 pm

WoW You See It

WOW!  You see it everywhere today.  It seems to be a brand among itself.  I've asked the question for five years - what is WoW? 

WoW Customer...
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August 10th 2011 @ 12:32 pm

Where is the Bar of Customer Experience?

Did the bar of a great customer experience slide with the stock market?  After 2008 it seems that the excuse of "the economy" could be used to rationalize taking away the small niceties like coffee, tea & cookies in the waiting rooms, and in many cases even the most necessary things like a cashier to pay for your goods!...
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July 7th 2011 @ 8:59 am

7 Elements for a WoW Presentation

I just had to sit through another presentation with a frozen smile on my face, nodding my head, acting engaged, trying not to fidgit and keep eye contact with the speaker as I watched that ball of spit move from his bottom lip to his top lip.  The lights were dimmed so we could make sure to see the most important part of the presentation - the powerpoint slides - which made me want to fall asleep. The speaker talked about everything.... on the slides!  The subject - hmmm.... I don't...
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June 13th 2011 @ 3:41 pm

What Does Your Customer Want?

WoW  Sales Tip


How often have you been around the conference table,...
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April 28th 2010 @ 8:04 pm

The Result of the WoW Anticipation

Ritz Carlton St. Louis

My last blog talked about the anticipation of my evening of WoW.  Knowing that the track record of the Ritz Carlton and iFratellini should result in an incredible evening, did they disappoint?  No! While there could have been some failing marks for a late seating for our 9:00 dinner reservation, seats at the bar and a round of drinks compliments of the manager, along with profuse apologies for a table of lingering guests, helped to ease the hunger pangs.  We didn't need to complain,...
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April 24th 2010 @ 4:11 pm

Anticipating an Evening of WoW

In a life that is filled with medicority I love the anticipation of an evening of WoW.  Tonight will start with great friends, drinks at the Ritz Carlton St. Louis, which has absolutely the best lobby bar in the United States and dinner at a small European style Italian restaurant, iFratellini.  It will be an evening of WoW.

How can I be assured that tonight will be a WoW moment?  Because creating WoW moments is second nature for these establishments. ...
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March 30th 2010 @ 11:05 am

Take the WoW Customer Experience Tour

Welcome to the WoW store! It is a pleasure to meet you and I hope we can create an environment that you want to visit often.  Hopefully our signage will easily direct you to a place of interest, but we thought it would be fun to give you a tour.  Take a look at the scrolling pictures above – these include key elements of creating a WoW moment.  The purpose of our store is to offer a place to find helpful information...
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January 28th 2010 @ 2:49 pm

How to WoW, Coming in February

Wow Customer Experience Group is a company created in 2009 by Terrie Rolwes.   

WoW Customer Experience Group is an agency that provides speakers, consulting and training on customer engagement and custom

An agency that helps clients build brand loyalty and profits by creating WoW Customer Moments.  Our emphasis is on customer engagement and overall customer experience.   Working with our clients we determine gaps in their current process or training...
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